Lesgilsation has been introduced which means it is a legal requirement for all lettings agents and property managers in England to join one of three Government-approved redress schemes. It allows a tenenat to complain to an independent person if they are not happy with the service they have received.

The report requests Members to agree the level of penalty charge to apply under the Order, to agree the appeal procedure and to delegate powers of enforcement to the Head of Residential Services.